VILINK® & Remote Services
Optimize Instrument UPTIME to Improve Laboratory Productivity
A secure solution offering remote access, proactive maintenance, and remote updates. VILINK® diagnoses, solves software and instrument issues, and supports your systems to enable laboratory productivity and efficiency improvements.
Disclaimer: Product availability varies by country. Please consult your local bioMérieux representative for product availability in your country.
- Cybersecurity & Data Privacy
- Specs & Resources
VILINK® for online optimization of lab uptime and immediate updates
VILINK® significantly improves your systems uptime. Our online service support teams can instantly manage technical issues, while our proactive maintenance programs automatically detect potential errors before they occur to minimize instrument downtime. With faster resolution of instrument failures, your lab staff can ensure continuous delivery of patient results to the clinicians.
To allow your lab to quickly take full advantage of the latest software enhancements, VILINK®’s highly secure connectivity environment regularly delivers system updates, and patches are easily deployed to maintain systems security.
VILINK® increases your systems UPTIME
- System remote troubleshooting and fixes
- Proactive maintenance to solve problems before they occur
- Onsite visit preparation in case of service order
VILINK® helps maintaining your systems COMPLIANCE
- Ensures software is up to date
- Immediate security patch delivery
- Knowledge base and breakpoints updates
VILINK® improves your lab EFFICIENCY
- Helps lab operators navigate and learn the application software
- Software update to benefit from the latest enhancements
For Proactive Maintenance
VILINK® is available on most of our systems. Please contact your local representative to check your system's compatibility.
Cybersecurity & Data Privacy
|TLS Tunnel (AES 128/256 Bits Encryption)
|No incoming connection on the customer device
|VILINK® Server Access
|User access control using login and password, accesses authorized only to users connected to the bioMérieux network
|Customer acknowledgement required & customer control on remote access