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VILINK®: Real-Time Support

Instrument uptime is critical to ensure a steady lab workflow. VILINK® ensures minimal downtime by providing proactive maintenance, remote technical support, and software updates while preserving the integrity of your data. 

Remote Troubleshooting for Minimal Disruption

Accessible with a simple Internet connection, VILINK® has been proven to provide maintenance solutions five times faster compared to on-site resolution. A highly secured solution, advantages include real-time troubleshooting, online coaching available at your convenience, and on-demand and automatic software updates.

Product List    

  • VILINK® Instrument Management System        

    VILINK® software is our real-time support system that keeps the instruments in your laboratory running via remote monitoring.

  • VITEK EXPRESS Identification Services

    As microbiologists, we know fast and reliable results are of the utmost importance. Get the accurate identifications you need quickly and easily.

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