Remote Services
Ensure continuous testing operations and get the most of your system performance
bioMérieux’s Remote Services secure the continuity of your testing operations, regardless of technical issues or required maintenance.
Obtain quick remote access from the same bioMérieux experts you trust in order to:
- Optimize instrument up time to improve productivity.
- Enhance your knowledge on your equipment and usage.
- Have access to tools and services to contribute to the efficiency of your lab.
- Product Details
- Resources
Main benefits
- Fast, easy virtual assistance from our experts to help your testing workflow run seamlessly.
- Service instruments easily, contact-free, and outside of running/usage hours.
- Boost profitability with increased uptime and quick resolution of issues.
- Improve staff skills and shorten the learning curve with direct support from bioMérieux experts.
- Ensure confidence in instrumentation and workflow, allowing you to focus on production and release.
Increase instrument up-time and improve efficiency with Smart Remote services
100% REMOTE AND SECURE
EASY-TO-CONNECT CUSTOMER SUPPORT
INCLUDED IN ALL SERVICE CONTRACTS
VILINK® is the bioMérieux Remote Service solution that enables system troubleshooting and diagnosis, as well as on-demand system updates, proactive maintenance and remote coaching.
- Facilitates access to experts via encrypted communication, ensuring the security and integrity of sensitive data by meeting the requirements of high security standards.
To ensure we fully answer to your IT requierements we can alternativelly propose to connect to your VPN for remote support only*.
*VPN remote support availability depends on local organization and system type. Please consult your local representative for availability.
Remote Services Brochure
- Filename
- 02-23_BMX_RemoteServicesBrochure_Digital_A4.pdf
- Size
- 3 MB
- Format
- application/pdf