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SMART REMOTE SERVICES

ENSURE CONTINUOUS TESTING OPERATIONS WITH SECURE VIRTUAL ASSISTANCE

bioMérieux’s Smart Remote Services secure the continuity of your testing operations, regardless of technical issues or required maintenance.

Obtain quick remote access from the same bioMérieux experts you trust in order to:

• Optimize instrument up time to improve productivity.

• Enhance your knowledge on your equipment and usage.

• Have access to tools and services to contribute to the efficiency of your lab.

Main benefits

  • Fast, easy virtual assistance from our experts to help your testing workflow run seamlessly.
  • Service instruments easily, contact-free, and outside of running/usage hours.
  • Boost profitability with increased uptime and quick resolution of issues.
  • Improve staff skills and shorten the learning curve with direct support from bioMérieux experts.
  • Ensure confidence in instrumentation and workflow, allowing you to focus on production and release.

Increase instrument up-time and improve efficiency with Smart Remote services

VILINK® and EASY ASSIST work together for seamless remote support.

  • VILINK® and EASY ASSIST integrate complementary virtual assistance thanks to remote access and merged reality video conferencing.
  • Quick support for technical matters is critical for laboratories and manufacturing facilities. Attending to equipment issues and remote maintenance becomes safe and easy using VILINK and EASY ASSIST.

VILINK® is a bioMérieux Remote Service solution that enables system troubleshooting and diagnosis, as well as on-demand system updates, proactive maintenance and remote coaching.

VILINK® software facilitates access to experts via encrypted communication, ensuring the security and integrity of sensitive data by meeting the requirements of high security standards.

EASY ASSIST enables seamless video collaboration between your on-site  technician and a bioMérieux remote tech support expert, using a tablet or mobile device.

One-on-one video exchanges with our experts in real time.

Collaborate with your bioMérieux’s experts to improve lab efficiency, inform best practices, and learn more about your equipment and usage patterns.

  • 100% REMOTE AND SECURE
  • EASY-TO-CONNECT CUSTOMER SUPPORT
  • INCLUDED IN ALL SERVICE CONTRACTS