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Discover The Customer Portal

All your interactions with bioMérieux in one place.

customer portal video
customer portal video


Simplifying Your Life

The Customer Portal is your private web space allowing you to centralize your interactions with bioMérieux.

Frequently Asked Questions

Before you can log into the Portal, you must first activate your account by clicking the link in the Welcome email you received from bioMérieux.

Did not receive an email? Click here and let us guide you. We will get back to you as soon as possible. 

Already a Customer Portal user? Log in at .​

Go to the Customer Portal login page and click on “Forgot Your Password?”.​

Enter your username (email address) and you will receive an email with a link to reset your password.​

The Resource Center gives you access to product documentation whereas Customer Portal provides you online services such as order management, support, appointments.​

To make your experience easier, both websites are accessible through the same ID and password. ​

You can access the Resource Center directly from the Portal. From the Customer Portal, click on “Support” > “Resource Center” to access your Resource Center. ​

Based on your profile or location, some available features may differ.​

Feel free to reach out to your bioMérieux contact for more information! ​

We are deploying the Customer Portal country by country, and are doing our best to make it available as soon as possible in all countries. ​

Feel free to reach out to your bioMérieux contact for more information! ​