Social media allows us to share insights in in vitro diagnostics and engage with healthcare professionals as well as the broader community. We also use these platforms to provide updates about our group (“bioMérieux”), including news and highlights about our teams.

To foster respectful and constructive discussions across our official channels, we follow the guidelines below (“Community Guidelines”) and ask users to do the same. By interacting with bioMérieux’s official social media channels, you agree to follow these Community Guidelines, as well as the terms of use and policies of the relevant social media platform.

How we engage

We review comments and messages regularly and aim to respond as promptly as possible during business hours.

Please note:

• We may not be able to respond to every comment or inquiry;
• Some topics may be redirected to appropriate channels for further support; and
• You can also contact our teams via our website: https://www.biomerieux.com/corp/en/contact.html.

Medical and scientific information

Our social media channels are not intended to provide medical advice or clinical recommendations.

For any patient-specific or medical questions, please consult a qualified healthcare professional.

Products and services 

We welcome general questions about our solutions and areas of expertise.

Because bioMérieux operates in a highly regulated healthcare and in vitro diagnostics environment, our social media channels are not an appropriate forum for the promotion of products or services, product claims, comparative claims, discussions of off-label or unapproved uses, or any content that could be considered promotional, misleading, or otherwise inappropriate for social media. 

For more information about our solutions, please visit: https://www.biomerieux.com/corp/en/our-offer.html

Adverse events and product complaints

If you experience an issue with one of our diagnostic solutions, please contact your local customer support team or report it through our Customer Portal:  https://customer.biomerieux.com/

If adverse events or product complaints are shared on social media (including comments or direct messages):

• We may contact you to request additional information to ensure appropriate follow-up; and
• We may remove the content to protect your privacy and comply with regulatory obligations.

Respectful and appropriate behavior

We encourage open, respectful and constructive exchanges on our social media channels.

To help maintain a positive environment, we may remove content (post, comment, media, etc.) that in our discretion:

• Contains offensive, abusive, defamatory, or discriminatory language ; 
• Is misleading, inaccurate, or unlawful;  
• Promotes violence, unsafe practices, or illegal activity;
• Is spam, repetitive, or disruptive to the community;  or
• Violates the terms of use of the platforms.  

Repeated or serious violations may result in restricted access to our channels.

Stay on topic

To maintain meaningful discussions, we ask that content remains relevant to in vitro diagnostics, healthcare, and bioMérieux-related topics.

Off-topic or excessively disruptive content may be removed at our discretion.

Transparency and user content

Content shared by users on our social media channels does not necessarily reflect the views or opinions of bioMérieux.

We do not endorse or verify the accuracy of third-party content.

Content shared or engagements (e.g., likes, shares) made by bioMérieux employees in a personal capacity do not represent the official position of bioMérieux.

We reserve the right, in our discretion and without prior notice, to hide, remove, report, restrict, block, moderate or decline, to respond to any content or user interaction that does not comply with these Community Guidelines, the applicable platform terms, or applicable laws and regulations. The examples listed in these Community Guidelines are not exhaustive.

Data privacy

Please be aware that any content you share on social media platforms may be accessed and used by those platforms in accordance with their own privacy policies, which we recommend you review carefully.

We encourage you not to share personal, sensitive, or confidential information through these channels.

Additionally, you can find information on how bioMérieux handles personal data on the Privacy section of our site.

Respect intellectual property

To maintain a respectful and compliant community, we ask that users only share content for which they hold the necessary rights or permissions, including copyrights, trademarks, and other intellectual property rights. 

Content that infringes the intellectual property rights of bioMérieux or others may be removed at our discretion.