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VILINK®: Real-Time Support

Instrument uptime is critical to ensure a steady lab workflow. VILINK® ensures minimal downtime by providing remote technical support and software updates while preserving the integrity of your data.

Remote Troubleshooting for Minimal Disruption

Accessible with a simple Internet connection, VILINK® has been proven to provide maintenance solutions five times faster compared to on-site resolution. A highly secured solution, advantages include real-time troubleshooting, online coaching available at your convenience, and on-demand and automatic software updates.

Product List    


    Monitoring quality in microbiology is critical and challenging for pharmaceutical companies. ​While hand transcription remains the standard procedure in use, these daily processes often rhyme with errors leading to time-consuming investigations, and not fully compliant data.​


    Environmental monitoring (EM) is the main microbiological control performed by pharmaceutical industries. While multiple hand-written and transcription operations remain the standard procedure in use for thousands of samples per month, the daily processes often result in errors leading to time-consuming investigations, low value-added tasks and data that is not fully compliant. As a result: major impacts on batch release, on process efficiency and ultimately patient safety.

  • VILINK® Instrument Management System        

    VILINK® software is our real-time support system that keeps the instruments in your laboratory running via remote monitoring.

  • VITEK EXPRESS Identification Services

    As microbiologists, we know fast and reliable results are of the utmost importance. Get the accurate identifications you need quickly and easily.

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