Service Plans

“I have always expected and received excellent service from bioMérieux. I am going to look at the BACT/ALERT® 3D because of the dependable service behind their products.”

– Mitra Tewari, MBA, MT (ASCP), Section Head of Microbiology at Central Michigan Community Hospital

Service Features

Features	Service Plan Type
	Standard Warranty	Enhanced Warranty	Full Service Agreement	On Demand Preventative Maintenence	Repair Center Coverage	PM Plus Agreement	Business Hours Full Service Agreement
PHONE SUPPORT
Telephone Support 24*7, 365 Days		✔	✔		✔	✔
M-F Telephone Support, 8AM-5PM Local Time	✔						✔
ON-SITE SUPPORT
7 Days a Week Service Coverage, 7AM-7PM Local Time		✔	✔
M-F Service Coverage, 8 AM-5PM Local Time	✔						✔
MAINTENANCE & REPAIR
Preventative Maintenance (PM) Visit(s)		✔	✔	✔		✔	✔
All Repair Costs During Coverage Hours including Travel, Parts, & Labor	✔	✔	✔				✔
Certified Field Service Support	✔	✔	✔	✔		✔	✔
Technical Support Center	✔	✔	✔			✔	✔
Remote Diagnostics via VILINK^®	✔	✔	✔		✔	✔	✔
Automatic PM Scheduling		✔	✔			✔	✔
Contract Renewel Notification	✔	✔	✔		✔	✔	✔
Billing Frequency Options			✔			✔	✔
Depot Repair or Replacement					✔