A global Customer Service Department at work locally
Building customer loyalty on a daily basis and differentiating ourselves through the services we provide are our teams' key goals. Our service offering includes everything from training technicians in the laboratory to benchtop optimization audits. We also provide preventive and corrective maintenance of our systems.
We pay particular attention to employee training through our two global centers, based in France and the United States.
Every bioMérieux subsidiary and distributor has its own Customer Service Department. Generally segmented by product line, this department is fully adapted to the local environment and capitalizes on good business practices.
The first Customer Service level is local: it is based on telephone assistance, field specialists and training and keeps pace with our customers’ changing needs and new bioMérieux products on the market.
The second Customer Service level supports local services: each team is organized by product line and is located in the immediate vicinity of our production centers and Research & Development centers.
- GCS (Global Customer Service) provides training and technical assistance
- GSS (Global System Support) addresses complaints
- CSI (Customer Service Industry) focuses specifically on applications for our customers in industry.
Major areas of development