Pioneering diagnostics

Customer Service

bioMérieux is committed to offering first class, personalized service to labs and healthcare professionals worldwide.

 

How can we help you?

At bioMérieux we put customer needs first.

To provide you with the highest level of customer service, training and support, we have two levels of dedicated teams to answer your questions and needs:

  • local subsidiary teams,
  • Global Customer Service (GCS).

Every bioMérieux subsidiary and distributor has its own Local Customer Service to ensure support is close at hand. Our objective is to be sure you receive first class personalized service regardless of where you are located.

Our local teams are also supported by global teams , when extra support is required for instruments, reagents, information technology and service solutions.

Customers are backed by a solid Customer Service Process

Each subsidiary and distributor has an extensive portfolio of products and solutions to offer you. They take into account specific country needs while benefiting from an international vision of the market. As your partner, our objective is to address your most important daily challenges and help simplify your workflow.

Global Customer Service (GCS)

It has four main missions:

  • provide second level technical support to local subsidiaries/distributors:
    • complaints/ routine and complex questions through support desk and in the field,
  • train subsidiaries and distributors to give our customers quality product and solution training courses worldwide,
  • ensure the customer’s voice is heard for technical specifications in product development and improvement projects,
  • actively contribute to the development of added-value services for customers.

Through our intensive bioMérieux University training programs for subsidiaries and distributors, bioMérieux strives to constantly improve the service, training and support we offer you locally.

Three “Knowledge Centers” (KC) throughout the world ensure our bioMérieux teams receive regular, state-of-the-art training to maintain their skills when in the field or manning the Support Desk.

We do everything in our power to guarantee the quality of our products, however issues do arise that need to be solved. What’s important for us at bioMérieux is making sure that we treat your request promptly and you feel understood.

Our local teams are there to help find effective, timely solutions for you. If extra assistance is required, they know they can count on 2nd level support from the GCS’s highly skilled specialists.

You trust us to do whatever it takes to resolve your concerns and our aim is to deserve that trust so that we build a long-term partnership.

Our commitment to you

bioMérieux is committed to offering first class products and services to labs and healthcare professionals worldwide. By optimizing your working conditions we help you provide rapid patient management and care.